This Refund Policy outlines how returns, refunds, and exchanges are handled by Tectum Gear Goods. We are committed to customer satisfaction and product quality, and we handle refund requests with fairness and transparency while protecting the integrity of our handcrafted leather goods.
General Policy
Our products are carefully inspected before dispatch to ensure they meet our quality standards. Because many of our items involve craftsmanship, natural leather variations, or custom specifications, refunds are evaluated on a case-by-case basis. We encourage customers to review product details and confirm specifications before placing orders.
Eligibility for Refunds
Refunds may be considered when a product is proven to be defective, damaged during delivery, or significantly different from the confirmed order details. To qualify, customers must notify us within a reasonable time after receiving the goods and provide supporting evidence such as clear photos, videos, or a detailed explanation.
Returned items must remain unused, unaltered, and in their original condition with packaging where possible. Products that have been used, modified, or improperly handled after delivery may not qualify.
Custom, Bulk, and Special Orders
Items produced based on custom measurements, branding, bulk supply contracts, or special requests are typically non-refundable once production begins. These orders involve dedicated materials and production time specifically allocated to the customer’s requirements.
Refunds for such orders are only considered if there is a verified manufacturing defect or if the delivered goods do not match the approved specifications.
Return Request Process
Customers must first contact us by email with their order details, reason for return, and supporting evidence. Once reviewed, we will provide guidance on whether the return is approved and how to proceed.
Items returned without prior approval may not be accepted or processed. This step helps ensure proper tracking and fair evaluation.
Shipping Responsibility for Returns
Unless the return is due to our error, defect, or incorrect shipment, customers are responsible for return shipping costs. We recommend using a reliable, trackable shipping service, as we cannot be responsible for items lost during return transit.
Inspection and Resolution
All returned products go through an inspection process. If the return meets our policy conditions, we will approve a refund, replacement, or repair depending on the situation. If the product does not meet the conditions, it may be returned to the customer with an explanation.
Refund Method and Timing
Approved refunds are issued through the original payment method unless another method is agreed upon. Processing times depend on banks or payment providers, but we aim to complete approved refunds within a reasonable timeframe after inspection.
Shipping fees, duties, or taxes already paid are typically non-refundable unless the return is due to our error.
Exchanges and Replacements
Where appropriate, we may offer a replacement instead of a refund. This is often the fastest solution for defective or incorrect items. Replacements depend on product availability and production timelines.
Order Cancellations
Orders may be canceled before production or shipping begins. Once production, customization, or shipping has started, cancellations may not be possible or may incur costs for materials and labor already committed.
Force Majeure
We are not liable for refund delays or fulfillment issues caused by events beyond our control, including natural disasters, transport disruptions, customs delays, or regulatory actions.
Policy Updates
We may revise this Refund Policy to reflect operational or legal changes. The most recent version will always appear on our website. Continued business with us indicates acceptance of the current policy.
Contact Us
For refund or return requests, please contact:
Email: leather@tectumgeargoods.com